We know you'll love your SoulScripts products, and do our best to make finding the right item as easy on your as possible. We place the measurements of our apparel on each item's page to help you make the best decision when ordering. We also give details on all other merchandise as well. We're happy to answer any questions you have before you make your purchase because there are NO EXCHANGES AND ALL SALES ARE FINAL.
Damaged items must be reported within 7 days of date received to firstname.lastname@example.org. When reporting damage, please provide us with the following information: Order #, item(s) that are damaged, and a photo of the damage. Without an order number, we cannot process your damage report. Please note, we do not give full refunds. We will replace the damaged item with a replacement item. Once damage has been reported and accepted via email, we will give you the address to return the item.
Please allow us 3 to 5 business days to process your damaged return once we receive it. Then, the postal mail time allotted for your package.
All items are shipped using USPS First Class, and because most items are made to order, you can expect to receive your item in 3-4 weeks from order time. You can learn more about how our shop works here.
You are responsible for entering in the correct delivery address for your package. If your package is returned to us due to an insufficient address, shipping charges will be applied to ship your order out again.
We are not responsible for packages once they are in the hands of USPS. Please make sure you are shipping to a secure location to avoid packages becoming lost or stolen. If your tracking shows that your package has been delivered and you did not receive it, you can do the following... 1. Check with your neighbors and family to make sure they did not receive your package by accident. 2. Contact your local post office with your tracking number to let them know you never received your package. 3. If you still have not found your package, file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.htm
Please note there could be delays due to weather, holiday, or delays with USPS that we cannot control.
Once an item has shipped, shipping fees are never refunded.
Multiple Item Orders w/ Pre-Sale Items:
For orders with multiple pre-sale items, the entire order will not ship until ALL items are available to ship.
If you have not received your order after 4 weeks of the order date, please email email@example.com with your name & order # and we will look into your order promptly.