How Our Shop Works
How Our Shop Works
Our Limited-Edition Collections are only available a few times a year and those items are made to order. During those days we release a limited selection of high quality products!
HOW LIMITED EDITION COLLECTIONS WORK:
1. SHOP OPENS
2. YOU ORDER YOUR ITEM!
3. WE CLOSE THE SHOP + PRODUCE THE ITEMS.
4. WE SHIP THE ITEMS YOU ORDERED IN A FEW WEEKS.
If you have any questions during a release, please email us at email@example.com message us on Instagram @soulscripts.
Frequently Asked Questions
I forgot my discount code, can I add it?
Yes, please email firstname.lastname@example.org with your order number and discount code and we can take care of it!
I just ordered a second time, can you combine my orders?
Yes, please email@example.com with your two order numbers and we can combine them!
I ordered the wrong size, can I change it?
Yes, please firstname.lastname@example.org within 24 hours of your order with the changes you'd like to make and we will take care of it.
Are your products ethically made?
Yes, we have a page explaining how all our items are made - https://soulscripts.com/
Will these designs ever come back?
There is always a slight chance something comes back, but we never guarantee it so if you see something you like and it's in your budget, we recommend buying it!
How do the apparel items fit?
It is hard for us to give accurate sizing advice for every different body type but we do have a sizing chart and information on each individual product page to make sure you find what is best for your individual measurements.
GENERAL ORDER QUESTIONS
I have a question about an order or product. Who do I contact?
Please get in touch with us at email@example.com. Our working hours are Monday-Friday from 9am-5pm EST - we work hard to get back to everyone as quickly as possible!
Can I call you with a question?
We do not offer phone support but please send us an e-mail at firstname.lastname@example.org with your question(s) and we’ll help you out as soon as possible.
Help! I ordered the wrong size. Can I change the size before it ships?
We’ll do everything we can to help out here - however, our warehouse works quickly to process orders and we may not be able to make the change. If you’d like a different size, we can cancel/refund your current order if it has not shipped yet and you may place a new one. Please e-mail email@example.com with the subject line “Cancel Order” and include your order number in the subject line.
I’m looking for an item that I don’t see listed on the webstore. Is the item available?
All items listed on the webstore are what we currently have available for purchase. Keep checking back for new items!
I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed on the webstore under each product description. Sizes available sometimes vary by product.