For questions about your order, email our support team at:
Frequently Asked Questions
1. I forgot my discount code, can I add it?
Yes, please email email@example.com with your order number and discount code and we can take care of it!
2. I just ordered a second time, can you combine my orders?
Yes, please firstname.lastname@example.org with your two order numbers and we can combine them!
3. I ordered the wrong size, can I change it?
Yes, please email@example.com within 24 hours of your order with the changes you'd like to make and we will take care of it.
4. Are your products ethically made?
Yes, we have a page explaining how all our items are made - https://soulscripts.com/
5. Will these designs ever come back?
There is always a slight chance something comes back, but we never guarantee it so if you see something you like and it's in your budget, we recommend buying it!
6. How do the items fit?
It is hard for us to give accurate sizing advice for every different body type but we do have a sizing chart and information on each individual product page to make sure you find what is best for your individual measurements.
GENERAL ORDER QUESTIONS
I have a question about an order or product. Who do I contact?
Please get in touch with us at firstname.lastname@example.org. Our working hours are Monday-Friday from 9am-5pm EST - we work hard to get back to everyone as quickly as possible!
Can I call you with a question?
We do not offer phone support - please send us an e-mail with your question(s) and we’ll help you out.
Help! I ordered the wrong size. Can I change the size before it ships?
We’ll do everything we can to help out here - however, our warehouse works quickly to process orders and we may not be able to make the change. If you’d like a different size, we can cancel/refund your current order if it has not shipped yet and you may place a new one. Please e-mail email@example.com with the subject line “Cancel Order” and include your order number in the subject line.
I’m looking for an item that I don’t see listed on the webstore. Is the item available?
All items listed on the webstore are what we currently have available for purchase. Keep checking back for new items!
I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed on the webstore.
How our shop works:
The shop opens, you pick out a new favorite item or two.We close the shop and produce the items. Then we ship the items you ordered in a few weeks.
We ship Monday through Friday, excluding some U.S. holidays. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow a few business days for the tracking to update.
During times of higher order volume than usual, processing time may vary.
Do you ship internationally?
Yes, we do! International orders are shipped via Asendia and can take 2-6 weeks for final delivery. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees may be charged upon delivery of the order and are the responsibility of the recipient - this cost is not included at checkout on the store.
What shipping carriers do you use?
All domestic orders will be shipped via FedEx with final delivery made by USPS. International orders are delivered via Asendia with final delivery made by your regional postal carrier.
Do you offer expedited shipping options?
We do offer FedEx expedited shipping which has a 2-3 day transit time frame once the order is shipped. If you need the order delivered by a specific date, please reach out and we can let you know an estimated timeframe!
Can I change my shipping address?
We are not able to guarantee making changes once the order is placed. If your order has not yet been shipped, we will make every effort to change it! Please send an e-mail to firstname.lastname@example.org as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address.
When will I receive my order?
Once shipped, most domestic orders will arrive in 4-8 business days for standard delivery (Hawaii, Alaska, and APO addresses are subject to longer transit times). International orders can take 2-6 weeks for final delivery. Certain countries are subject to longer transit times.
How can I track my order?
Once your order is shipped, you will receive a new e-mail with tracking information. Please check your spam folder for this notification - If you do not receive a notification, please send us an e-mail with the subject line “Tracking Inquiry” to email@example.com..
My tracking status has not updated. What’s going on with my order?
UPS/FedEx tracking updates are not always updated in real time and typically start to update within 1-2 days. International tracking numbers can take a bit longer to show tracking updates. Please keep checking your tracking status and you should start to see updates! If you’re still not seeing tracking updates, please send us an e-mail with the subject line “Tracking Inquiry” to firstname.lastname@example.org.
Help! My order came in damaged/incorrect. How can this be fixed?
Please reach out to email@example.com and we’ll help you out!
Can I return/exchange an item?
Our store does not accept returns or exchanges.
How can I cancel my order?
As long as your order has not shipped, we can cancel and refund your order! Please send an e-mail to firstname.lastname@example.org with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.